Project Management Professional (PMP)® Exam Topic - Conflict Management

30 May, 2011

Conflict Management is a frequently asked question under the Human Resources section of the PMP® Exam.

Some of the most common sources of conflict in a project team environment include schedules, project priorities, resources, technical opinions, administrative procedures, cost and personality.

What are some of the most commonly used Conflict Management Techniques?

Withdrawing/Avoiding: Retreating from an actual or potential conflict situation.

Smoothing/Accommodating: Emphasizing areas of agreement rather than areas of difference.

Compromising: Searching for solutions that bring some degree of satisfaction to all parties.

Forcing: Pushing one’s viewpoint at the expense of others, offers only win-lose solutions.

Collaborating: Incorporating multiple viewpoints and insights from differing perspectives; leads to consensus and commitment.

Confronting/Problem Solving: Treating conflict as a problem to be solved by examining alternatives; requires a give-and-take attitude and open dialogue.



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