Learning Lessons through Managing Project Knowledge Overview

All skills are developed with practice; the more often you carry out a task, the more proficient you become. This involves learning from your mistakes – a process called experiential learning. However, while you might learn from your own mistakes, from an organizational point of view, it would be extremely useful if lessons learned on one project could be applied in other projects, without those teams having to solve the same problems.

This half-day, virtual, workshop will introduce the whole idea of knowledge and why it can be really difficult to capture and disseminate throughout the organization. We will explain why it is important to record lessons as they are being learned and not to leave this to a closing exercise at the end of the project. Finally, we will explain why lessons should be prioritized using Pareto analysis – to focus on ensuring the most important insights get distributed properly.

Next Available Date
To be confirmed


  • Skill Level
    Short Courses
  • Duration
    • 1/2 day
  • Support
    • Tutor on call
    • Exam simulator
  • Assessment
    • 4

Course Description

  • Distinguish between data, information, knowledge, understanding and wisdom
  • Differentiate between explicit and tacit knowledge
  • Apply information management techniques to explicit knowledge
  • Apply knowledge management techniques to tacit knowledge
  • Conduct a lessons learned session on a project
  • Prioritize lessons learned through Pareto analysis

Project managers are the target audience for this workshop, but anyone working in project teams will benefit from insights into knowledge management and understanding why it is beneficial.

  • Introduction and definitions
    • Types of knowledge
    • The hierarchy of concepts – from data to wisdom
  • Information management
    • Codifying explicit knowledge
    • Processes and troubleshooting approaches
  • Knowledge Management
    • Communities of Practice
    • Job Shadowing
  • Conducting a lessons learned exercise
    • Case-study-based group exercise
  • Prioritizing lessons learned

    • Pareto analysis

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To keep your certification and keep you relevant and competitive for employer demanded skills, you’ll need to participate in professional development activities, and earn and report professional development units (PDUs.) The goal is to ensure that your certified competencies stay relevant and up to date.

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