Project Management Professional (PMP)® Exam Topic - Conflict Management
Some of the most common sources of conflict in a project team environment include schedules, project priorities, resources, technical opinions, administrative procedures, cost and personality.
What are some of the most commonly used Conflict Management Techniques?
• Withdrawing/Avoiding: Retreating from an actual or potential conflict situation.
• Smoothing/Accommodating: Emphasizing areas of agreement rather than areas of difference.
• Compromising: Searching for solutions that bring some degree of satisfaction to all parties.
• Forcing: Pushing one’s viewpoint at the expense of others, offers only win-lose solutions.
• Collaborating: Incorporating multiple viewpoints and insights from differing perspectives; leads to consensus and commitment.
• Confronting/Problem Solving: Treating conflict as a problem to be solved by examining alternatives; requires a give-and-take attitude and open dialogue.
If you have any other Project Management related questions or comments, just write under this blog, ask us on our Velopi on facebook page or follow us on twitter!
PMBOK, PMP, PgMP, CAPM, PMI-SP and PMI-RMP are registered marks of the Project Management Institute, Inc.